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Privacy Policy

Privacy policy for Veogen
Mar 28, 2026

Overview

Veogen provides AI-powered tools for generating and editing videos and images. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have when using Veogen.

By using Veogen, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

1. Account Information

When you create an account or sign in, we may collect:

  • Name or display name
  • Email address
  • Authentication details provided by sign-in providers
  • Account preferences and settings

2. Payment and Subscription Information

If you purchase credits or a subscription, payment processing is handled by third-party payment providers. We may receive and store billing-related details such as:

  • Plan name
  • Subscription status
  • Order and invoice identifiers
  • Payment amount, currency, discount, and transaction status
  • Billing email and limited payment metadata

We do not store full card numbers or full payment instrument details on our own servers.

3. Generation Inputs and Outputs

To provide the service, we may collect and store:

  • Text prompts
  • Uploaded images, videos, and other reference files
  • Generation parameters and selected models
  • Generated outputs such as images, videos, thumbnails, and related metadata
  • Visibility settings such as public visibility or copy protection

4. Usage and Device Data

We may collect technical and usage information such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring pages and approximate usage timestamps
  • Feature usage, page views, clicks, and product interaction events

5. Cookies and Similar Technologies

We may use cookies or similar technologies to:

  • Keep you signed in
  • Remember preferences
  • Measure traffic and product usage
  • Improve performance and reliability

You can usually control cookies through your browser settings, but some parts of Veogen may not work correctly if cookies are disabled.

How We Use Information

We use personal information to:

  • Provide, operate, and maintain Veogen
  • Create and manage user accounts
  • Process payments, subscriptions, credits, and related records
  • Run AI generation requests and return outputs
  • Store and deliver uploaded files and generated assets
  • Support public galleries, asset management, and visibility controls
  • Detect abuse, fraud, spam, policy violations, or security incidents
  • Analyze performance, improve product quality, and develop new features
  • Send service-related emails such as sign-in, billing, transactional, or support messages
  • Comply with legal obligations and enforce our terms

How Information Is Shared

We do not sell your personal information. We may share information in the following situations:

1. Service Providers

We may share data with vendors and infrastructure providers that help us operate Veogen, such as:

  • Authentication providers
  • Payment processors
  • Cloud storage and hosting providers
  • Analytics providers
  • Customer support or messaging providers
  • AI model and generation providers used to fulfill your requests

These providers may process data on our behalf as needed to deliver the service.

2. Public Content

Some generated assets may be public by default or may become public based on your settings or subscription entitlements. If you choose or are configured to publish content publicly, other users may be able to view that content and related metadata.

We may disclose information if reasonably necessary to:

  • Comply with applicable law, regulation, legal process, or lawful request
  • Protect Veogen, our users, or the public
  • Investigate fraud, abuse, security issues, or violations of our terms

4. Business Transfers

If Veogen is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

AI Processing and Third-Party Models

Veogen routes prompts, files, and generation parameters to third-party AI providers when required to complete your request. Different models may be operated by different providers. By using Veogen, you understand that your inputs and related generation data may be processed by those providers strictly for generation, moderation, abuse prevention, or service delivery purposes.

Data Retention

We retain information for as long as reasonably necessary to:

  • Provide the service
  • Maintain account history, billing records, and credits
  • Preserve generated assets and files
  • Comply with legal, tax, accounting, and security obligations
  • Resolve disputes and enforce our agreements

Retention periods may vary depending on the type of data, your plan, storage settings, support needs, and legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

You are responsible for safeguarding your account credentials and for any activity that occurs under your account.

Your Choices

Depending on how you use Veogen, you may be able to:

  • Access and update account information
  • Manage public visibility or copy protection settings where available
  • Cancel or change a subscription according to your plan terms
  • Request account deletion or support assistance

To make a privacy-related request, contact us using the information below.

Children

Veogen is not intended for children under the age required by applicable law to use the service independently. If you believe a child has provided personal information to us without appropriate authorization, please contact us.

International Processing

Your information may be processed and stored in countries other than your own, depending on where our providers and infrastructure operate. By using Veogen, you understand that your information may be transferred internationally.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the effective date above. Your continued use of Veogen after changes become effective means the updated policy will apply to your continued use.

Contact

If you have questions about this Privacy Policy or our data practices, contact us at: